Terms and Conditions

Man with Van Plaistow Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Plaistow provides removal and related services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the individual, company, partnership or organisation requesting or receiving the services.

1.2 Company means the operator trading as Man with Van Plaistow.

1.3 Services means any removal, collection, delivery, loading, unloading, transportation, packing, unpacking, or related services provided by the Company.

1.4 Goods means the items, furniture, personal belongings, equipment, or other property that the Company is requested to move, transport, or handle.

1.5 Booking means a confirmed request for Services, whether made verbally or in writing, and accepted by the Company.

1.6 Quotation means the price estimate or fixed price provided by the Company for the Services, based on the information supplied by the Client.

1.7 Working Day means any day other than a Saturday, Sunday, or public holiday in England.

2. Scope of Services

2.1 The Company provides man and van removals, small to medium household and office moves, item collection and delivery, and related services within its operating area and, by agreement, to and from other UK locations.

2.2 The Services provided will be as described in the Booking confirmation or Quotation. It is the Client’s responsibility to ensure all requirements are accurately stated and understood before the Booking is confirmed.

2.3 The Company reserves the right to subcontract all or part of the Services. Where subcontractors are used, these Terms and Conditions will still apply.

3. Booking Process

3.1 Bookings can be made by the Client via the Company’s accepted communication channels. The Client must provide accurate and complete information, including but not limited to:

(a) Full collection and delivery addresses, including access details.

(b) Date and preferred time of the move or service.

(d) Any special handling requirements, fragile items, or high-value Goods.

(e) Parking and access arrangements at all locations.

3.2 A Booking is not confirmed until the Company has accepted it and, where required, received any specified deposit or prepayment.

3.3 The Company may request photographs, inventories, or additional information to assess the size of the job, access issues, and suitability of the vehicle and staff allocation.

3.4 The Client is responsible for obtaining and paying for any parking permits, suspension of parking bays, or other permissions required for the Company’s vehicles to park and operate lawfully at the collection and delivery addresses.

4. Quotations and Charges

4.1 Quotations are based on the information supplied by the Client and are subject to change if that information is incomplete or inaccurate, or if circumstances differ on the day of the move.

4.2 Quotations may be given as:

(a) Fixed price, based on a described volume of Goods, specific addresses, and declared access conditions; or

(b) Hourly rate, with a minimum booking period and charging intervals as specified by the Company.

4.3 Unless otherwise agreed in writing, Quotations do not include:

(a) Packing or unpacking of Goods.

(b) Dismantling or reassembly of furniture or equipment.

(d) Storage, insurance, or disposal of unwanted items.

4.4 The Company reserves the right to apply additional charges where:

(a) The actual work exceeds the scope described in the Quotation or Booking.

(b) There are delays caused by the Client, third parties, or key handovers, outside the Company’s control.

(d) The Client requests additional stops, services, or changes to the route.

4.5 Any additional charges will be calculated on the Company’s prevailing rates and are payable in accordance with these Terms and Conditions.

5. Payments

5.1 The Client agrees to pay all charges due for the Services in accordance with the payment terms advised by the Company at the time of Booking.

5.2 The Company may require a deposit or full prepayment to secure a Booking. Where a deposit is required, the Booking is not confirmed until payment has been received.

5.3 Unless otherwise agreed, balances are payable immediately upon completion of the Services on the day of the move. For hourly rate bookings, the final charge will be based on the total time from arrival at the first address to completion at the final address, subject to any minimum charging period.

5.4 Payment methods accepted will be stated by the Company. The Client is responsible for ensuring that cleared funds are available at the time payment is due.

5.5 The Company reserves the right to refuse to start or continue work if payment terms are not met. Any waiting time or additional costs arising from late payment will be chargeable.

5.6 If payment is not received when due, the Company may charge interest on overdue amounts at the statutory rate and may recover from the Client all reasonable costs incurred in collecting the debt.

6. Cancellations and Amendments

6.1 The Client may cancel or amend a Booking by giving notice to the Company. Cancellation or amendment is only effective when acknowledged by the Company.

6.2 If the Client cancels a Booking, the Company reserves the right to apply cancellation charges as follows, unless otherwise agreed:

(a) More than 7 Working Days before the service date: no cancellation fee and any deposit may be refunded or held against a future booking, at the Company’s discretion.

(b) Between 2 and 7 Working Days before the service date: a cancellation fee of up to 50 percent of the quoted price or deposit, whichever is greater.

(c) Less than 2 Working Days before the service date or on the day of the move: up to 100 percent of the quoted price may be charged.

6.3 If the Client wishes to change the service date, addresses, or scope of work, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Changes may result in an amended Quotation or additional charges.

6.4 The Company may cancel or postpone a Booking due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, staff illness, accidents, road closures, or safety concerns. In such cases, the Company will offer a rebooking or refund of any prepayments for Services not provided, but shall not be liable for any indirect or consequential loss.

7. Client Responsibilities

7.1 The Client is responsible for:

(a) Ensuring that all Goods are adequately packed and prepared for transport, unless packing services have been expressly agreed.

(b) Labelling any fragile, high-value, or special care items clearly.

(c) Being present, or ensuring an authorised representative is present, at collection and delivery addresses to provide access, instructions, and to check the Goods.

(d) Securing valuables, important documents, cash, jewellery, and personal items that the Client does not wish to be transported by the Company.

(e) Ensuring that all appliances are disconnected, defrosted, drained, and ready for transport.

7.2 The Client must not request the Company to transport any prohibited items including, but not limited to, illegal substances, firearms, explosives, flammable liquids, hazardous chemicals, or perishable goods unless specifically agreed and appropriately packaged.

8. Access, Parking, and Delays

8.1 The Client must ensure that suitable parking and access are available for the Company’s vehicles at all addresses. Any parking fees, fines, or penalties incurred due to inadequate arrangements or incorrect information provided by the Client may be charged to the Client.

8.2 The Client should advise the Company in advance of any access issues such as low bridges, narrow streets, stairs, lifts, time-restricted loading bays, or building regulations that may affect the Services.

8.3 The Company is not liable for delays caused by traffic, road works, accidents, vehicle breakdowns, security checks, or other events outside its reasonable control. Where such delays occur, the Company may charge for additional time on an hourly basis.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this clause and in any separate written agreement.

9.2 The Company will not be liable for:

(a) Loss or damage arising from defective or inadequate packing by the Client.

(b) Loss of or damage to fragile items where the Client has not arranged appropriate packing or has requested that such items be moved contrary to the Company’s advice.

(c) Loss or damage that is not notified to the Company in writing within a reasonable time, and in any event no later than 7 days after completion of the Services.

(d) Any indirect, consequential, or economic loss, including loss of profits, loss of business, or loss of opportunity.

9.3 The Company’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the lower of:

(a) The value of the specific Goods lost or damaged, up to their current market value; or

(b) The total price paid for the Services under the relevant Booking.

9.4 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

10. Insurance

10.1 The Company operates with appropriate business insurance as required by law. This does not automatically cover all risks to the Client’s Goods.

10.2 The Client is strongly advised to arrange suitable contents or removals insurance for the full replacement value of the Goods being moved or stored. The Company is not responsible for any shortfall between such value and any applicable liability limit.

11. Waste and Disposal Regulations

11.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove items for disposal where this has been expressly agreed as part of the Services.

11.2 The Client must not request the Company to dispose of controlled waste, hazardous waste, or any items that require special licences or facilities, unless agreed in advance and subject to any additional charges.

11.3 Where the Company agrees to remove unwanted items, these will be transported to authorised facilities or handled in compliance with current waste regulations. Charges for disposal will reflect any transfer station fees, labour, and transport costs.

11.4 The Client remains responsible for any items left at the property. The Company does not assume responsibility for abandoned goods unless a separate written agreement for clearance or disposal is in place.

12. Complaints and Claims

12.1 If the Client is dissatisfied with any aspect of the Services, the Client should raise the matter with the Company as soon as possible so that it can be addressed promptly.

12.2 Any claim for loss of or damage to Goods must be notified to the Company in writing within 7 days of the completion of the Services. The notification should include a description of the alleged loss or damage and reasonable evidence where available.

12.3 The Company may require the Client to allow inspection of any damaged items before any settlement is agreed. The Company will consider claims fairly and in accordance with these Terms and Conditions and applicable law.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data necessary to provide the Services, manage Bookings, and comply with legal obligations.

13.2 Personal information will be handled in accordance with applicable data protection laws in the United Kingdom. The Company will take reasonable steps to keep personal data secure and will not share it with third parties other than as required to deliver the Services or meet legal requirements.

14. General Provisions

14.1 These Terms and Conditions, together with any Quotation or Booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services.

14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 The failure of the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.

14.4 The Client may not assign or transfer any of its rights or obligations under these Terms and Conditions without the Company’s prior written consent.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By placing a Booking with Man with Van Plaistow and permitting work to commence, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.