Man With Van Plaistow Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Plaistow provides moving, delivery, and related transport services within the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear understanding of what is included, what is excluded, and how both parties should act before, during, and after the service. For the purposes of these terms, references to “we,” “us,” and “our” mean the service provider, and references to “you” or “the customer” mean the individual or business requesting the service. These terms apply to domestic and commercial jobs unless a separate written agreement says otherwise.

The service may include loading, transport, unloading, furniture movement, collection and delivery of items, and other agreed man with van work. The exact scope of each job depends on the booking details provided by the customer and confirmed by us. Any special handling needs, parking restrictions, access issues, or time-sensitive requirements must be disclosed in advance so that we can plan appropriately. If the customer gives incomplete or inaccurate information, we may need to adjust the booking, charge additional costs, or refuse to carry out part of the service.

These terms should be read alongside any quotation, booking confirmation, or written instructions issued before the job begins. If there is any inconsistency, the written booking confirmation may take priority over general wording in this document, unless mandatory law states otherwise. The use of the service confirms that the customer has read and understood these terms, including the sections covering payments, cancellations, liability, and waste handling.

Booking Process

A booking with Man With Van Plaistow is usually made after the customer provides details of the items to be moved, collection and delivery locations, preferred dates and times, and any additional service requirements. We may provide an estimate or quotation based on the information supplied. This estimate is not binding until we confirm availability and accept the booking. Any quote may be based on time, number of crew members, vehicle size, mileage, access conditions, waiting time, and other relevant factors. If the job description changes, the quotation may also change.

Once a booking is confirmed, the customer must review the details carefully and notify us immediately if anything is incorrect. It is the customer’s responsibility to ensure that the booking information is accurate and complete. We rely on that information when assigning vehicles, staff, equipment, and timing. If the service involves heavy, fragile, valuable, or unusual items, the customer must tell us in advance so we can decide whether the item can be safely moved as part of the van service. We may refuse to move items that are unsafe, illegal, or beyond reasonable handling capacity.

Access, Preparation, and Customer Duties

The customer must ensure that access routes, parking arrangements, lift use, and entry permissions are available at the scheduled time. If the job is delayed because of blocked access, missing keys, poor parking arrangements, incorrect addresses, or no one being present to authorise entry, waiting charges or additional costs may apply. The customer should also make reasonable preparations before arrival, including boxing and labelling items where appropriate, disconnecting appliances if required, and ensuring fragile items are packed securely. Unless agreed in writing, we do not provide specialist packing, dismantling, or reassembly as a standard part of the service.

We aim to arrive within the agreed time window, but arrival times are estimates and may be affected by traffic, weather, road closures, prior jobs, or events outside our control. Where possible, we will update the customer if there is a significant delay. If the customer is not ready at the agreed time, we may wait for a reasonable period, reschedule, or treat the job as cancelled depending on the circumstances. Man With Van Plaistow services are usually charged on the basis of the booked time or agreed job scope, and additional time requested by the customer may increase the final cost.

Any requests made during the job that are outside the original booking may be accepted at our discretion and may require extra payment. This includes extra stops, additional items, stairs not disclosed in advance, long carries, or waiting time beyond what was reasonably anticipated. For larger jobs, we may assess the load on arrival and advise if more time, labour, or a different vehicle is required. The customer agrees that our crew’s safety and the safe movement of goods take priority over speed or convenience.

If the customer asks us to carry out work that we consider unsafe, unlawful, or beyond the agreed service, we may refuse that instruction without liability. This includes moving items that are too heavy for the available crew, items that are inadequately packed, or goods that could damage property or pose a hazard during transit. Our decision on safety-related matters is final during the job, and any refusal in those circumstances will not normally constitute a breach of contract.

Payments

Payment terms will be confirmed at the time of booking or in the quotation. Unless otherwise agreed in writing, payment is due on completion of the service or at the time requested by us. We may require a deposit or advance payment to secure a booking, especially for longer journeys, weekend jobs, or work involving multiple crew members. Deposits, once paid, may be non-refundable except where required by law or where we cancel the service without fault on the part of the customer.

Accepted payment methods may include bank transfer, card payment, or other methods notified in advance. Cash may be accepted only if agreed before the job begins. The customer is responsible for ensuring cleared funds are available when payment becomes due. If payment is late, disputed without valid reason, or reversed after the job has been completed, we may charge reasonable recovery costs and any applicable interest permitted by law. We reserve the right to withhold future bookings until outstanding balances are settled.

All prices are normally quoted in pounds sterling and may be subject to change if the customer changes the service requirements or provides inaccurate information. Unless stated otherwise, quotations do not include congestion, tolls, parking charges, permits, congestion-related expenses, or third-party charges incurred to complete the job. If such costs arise, the customer must reimburse them where they are reasonably incurred in connection with the agreed service. Any invoice issued by us should be checked promptly, and any query should be raised as soon as possible.

Cancellations and Amendments

The customer may request a cancellation or amendment to a booking, but charges may apply depending on the notice given and any costs already incurred. If a booking is cancelled at short notice, we may retain a deposit or charge a cancellation fee to cover lost time, reserved resources, and administrative work. If the customer postpones the job, we will try to reschedule subject to availability, but the original booking slot is not guaranteed. A revised date may involve a new quotation if the job details or market conditions have changed.

We may cancel or postpone a booking if we are unable to perform the service due to events outside our control, including severe weather, vehicle breakdown, staff illness, legal restrictions, unsafe access, or any other circumstance that makes performance impracticable or unsafe. In such cases, we will take reasonable steps to notify the customer and may offer an alternative date. If we must cancel without fault on the customer’s part, any prepaid amount for the cancelled portion of the service will usually be refunded, subject to any non-recoverable expenses lawfully incurred.

The customer may not be entitled to compensation for indirect losses arising from a cancellation or postponement caused by circumstances beyond our reasonable control. This includes missed appointments, storage costs, rearranged travel, or losses connected to a third party’s schedule. Man with van bookings arranged at short notice may be particularly sensitive to timing, so customers are encouraged to confirm all details carefully before accepting a slot. If a cancellation or amendment is requested, it should be made as early as possible to reduce costs and avoid disruption.

Liability and Insurance

We will take reasonable care when handling goods, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we are not responsible for losses arising from items that were insufficiently packed, already damaged, unsuitable for transport, or moved against our advice. Customers should ensure fragile, high-value, or irreplaceable items are properly protected and declared before the service begins.

Where we are found legally responsible for loss or damage to property directly caused by our negligence, our liability may be limited to the fair repair cost, replacement value, or a reasonable amount reflecting the proven loss, whichever is appropriate and lawful. We are not liable for indirect or consequential losses, such as loss of profit, business interruption, emotional distress, or loss of opportunity. The customer is responsible for obtaining suitable insurance if the value or nature of the items requires additional cover beyond ordinary transport risk.

Customer Warranties and Indemnity

The customer warrants that all goods offered for carriage are lawful to transport, properly packed where necessary, and owned by the customer or otherwise authorised for movement. The customer must not ask us to move hazardous, illegal, stolen, explosive, or restricted items without lawful authority and express prior agreement. If the customer breaches this warranty, they may be responsible for any resulting loss, fine, claim, or expense. To the extent permitted by law, the customer agrees to indemnify us against losses arising from inaccurate information, unlawful items, or instructions that create avoidable risk.

We are not liable for damage caused by normal wear and tear, pre-existing defects, concealed weaknesses in furniture or property, or items that shift because they were not secured properly by the customer. Likewise, we are not responsible for damage caused by access routes, stairways, door frames, lifts, or parking conditions that were not accurately described in advance. Any claim for damage must be notified as soon as reasonably possible and supported by evidence so that we can investigate promptly. Failure to report issues in a timely manner may affect the ability to assess the claim fairly.

Waste Regulations

Where the service involves removal of waste, unwanted items, or disposable materials, the customer must disclose this in advance. Waste collection and disposal are subject to UK waste regulations, including requirements concerning lawful transfer, correct classification, and use of authorised disposal routes. We may only collect waste that we are legally permitted to handle and transport. We do not accept responsibility for unidentified hazardous waste unless this has been specifically agreed in advance and handled in accordance with applicable regulations. The customer must not place prohibited waste in the load without prior consent.

If waste is removed as part of the service, the customer remains responsible for ensuring that items are accurately described and separated if necessary. Any incorrect description of waste, including hidden electrical goods, paint, chemicals, or other regulated materials, may result in refusal to collect, additional charges, or referral to the appropriate authority where required by law. We may request evidence that waste has been properly presented and may keep records to demonstrate lawful transfer and disposal. By using Man With Van Plaistow for waste-related work, the customer confirms that they have authority to dispose of the items and that they understand applicable legal obligations.

Governing Law and General Provisions

These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising out of or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force. No waiver of any breach or delay in enforcing a right shall be treated as a permanent waiver of that right. Any variation to these terms must be agreed in writing by both parties.

We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will normally apply to that job unless a later written agreement says otherwise. Customers should review the terms relevant to their booking before confirming the service. By proceeding with a booking, the customer acknowledges that they have had the opportunity to read these terms and that they accept the obligations and limitations set out here.

These terms are intended to be fair and practical for both personal and business customers using a man and van style service. They are not designed to override consumer rights that cannot be excluded by law. If a court or regulator requires a different interpretation, that decision will take priority. Otherwise, the agreement between the customer and Man With Van Plaistow will be interpreted in a way that gives effect to the ordinary meaning of these terms and the reasonable expectations of the parties.